Returns & Exchanges
At Tommy's Supplies, we want you to be completely satisfied with your professional beauty products. If a product does not meet your expectations, you can initiate a return or exchange within 30 days of delivery for a full refund on unopened items.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a hygiene-standard refund.
Ship to Tommy's
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the returned beauty supplies, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing