Frequently Asked Questions
Everything you need to know about your Tommy's Supplies experience.
How long does shipping take for my beauty supplies?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their professional tools sooner.
What is your return policy on opened products?
For hygiene and safety reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your products cruelty-free and ethically sourced?
At Tommy's Supplies, we prioritize ethical beauty. The majority of our catalog is cruelty-free, and we clearly label vegan options in the product descriptions.
Do you offer professional discounts for licensed estheticians?
Yes! We offer a Pro-Member program. Please upload a copy of your professional license through our 'Pro Account' portal to unlock exclusive wholesale pricing.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment plans through Klarna and Afterpay.